Contact Us
Want to contact Non Gamstop Casinos? This page explains what we can help with, what we can't, and how to get a useful answer quickly. We are an independent information site about casinos not on GamStop. We are not a casino, and we don't hold player accounts, payments or winnings.
Use the contact or support link in your site footer or navigation to reach the editorial team. We do not publish a phone number or email address on this page, so please don't trust messages that claim to come from us through other channels.
What you can contact us about
- Corrections: a bonus figure, payment method or licence detail that looks out of date or wrong.
- Review feedback: something you think we missed or should explain better.
- Content requests: a topic you'd like covered, such as wagering requirements or withdrawal checks.
- Website issues: broken links, display problems or pages that won't load.
- Questions about how we work: see About Us for our approach and independence.
What we can't help with
We can't resolve disputes with an operator, release withdrawals, reopen closed accounts or recover deposits. We have no access to any casino's account systems. If you have a problem with a specific casino, the steps below will get you further than writing to us.
Having a problem with a casino? Try this order
- Gather the evidence: account email, transaction dates and amounts, screenshots and chat transcripts.
- Contact the casino's customer support in writing, so there is a record, and ask for a reference number.
- Read the casino's terms on bonuses, withdrawals and verification. The issue is often a condition such as a wagering requirement, a maximum bet or a pending identity check.
- Use the operator's formal complaints procedure if support doesn't resolve it. Ask how long it says it will take to reply.
- If the operator names a licensing body or dispute service, check what that body actually covers before you rely on it.
Protections differ by licence. Casinos not on GamStop usually hold overseas licences, so UK Gambling Commission complaint routes and protections may not apply. Bear that in mind before you deposit.
Sending us a correction that we can act on
Details speed things up. Please include:
- The page address and the statement you're questioning.
- What you believe is correct, and where you found it, ideally the casino's own terms page.
- The date you checked, since offers change often.
We treat casino advertising as a claim, not a confirmed fact. Figures such as headline welcome offers come from the operators and can change, so check the current terms on the casino's own site before you sign up. Our information was last reviewed on 30 September 2026.
Offers you may be asking about
Readers often write to us about the brands on our lists: Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We can explain how we reviewed a brand and correct our own pages. We can't speak for any of them or handle their customer service. Some lists may earn us commission if you sign up, but that doesn't decide how we rank or rate anything.
For the full comparison, see our main guide to non GamStop casinos. Our Terms and Conditions cover how you may use this site.
If gambling is causing you harm
Please don't wait for a reply from us. Our Responsible Gambling page lists practical tools, including deposit and loss limits, self-exclusion, and blocking software. In Great Britain, GamCare runs a free, confidential helpline and web chat, and GAMSTOP lets you self-exclude from UK-licensed operators. Sites not on GamStop won't apply that exclusion, so if you have excluded yourself, think carefully about why.
You must be 18 or over to gamble. Gambling is not a way to earn money or fix financial problems, and no casino can guarantee winnings or withdrawals.
Protecting yourself from impersonators
- We will never ask for your casino password, card details or a deposit.
- We don't offer to recover lost funds for a fee.
- Be wary of anyone who claims to represent us and asks you to move money or install software.
What to expect after you write
We read every message, but we can't promise an individual reply to each one or a set response time. Factual corrections are prioritised, and we date any update to the affected page. Messages that are abusive, or that ask us to intervene in an account dispute, may go unanswered.